Get in Touch with Kool-Kool
We’re here to help! Whether you have a question about a recent order, need assistance with a product, or simply want to share your feedback, we would love to hear from you.
Reach Out via Email
The best and fastest way to reach our support team is by email. Send us a message at: [email protected]
What to Expect
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Response Time: We strive to reply to all inquiries within 24 to 48 business hours.
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Order Inquiries: If you are contacting us regarding an existing purchase, please include your Order Number in the subject line so we can pull up your details and assist you as quickly as possible.
Support Hours Our customer service team is available Monday through Friday, 9:00 AM – 5:00 PM (EST). Emails received over the weekend or on US public holidays will be addressed promptly on the following business day.
