How It Works

Since we create the artwork manually instead of using AI (robot), it takes several hours to complete. As a result, your photo won't be visible on the product page at the moment. However, within 24-48 hours after the order placed, we will send you a proof via email (inbox/junk box) for your review. If you are not satisfied with it, you have the option to change the photo, request adjustments to the artwork, or receive a full refund.

A: Yes, we can print anything on a t-shirt, as long as you have a photo.

• You have the freedom to upload any photo you desire to be printed on our products.
• It is worth noting that the print quality improves with higher-quality photos.
• If you are uncertain about the photo's suitability, please send it to us, and we will gladly assess it for you. You can reach us via email at [email protected].

Here is the timeframe for each stage of the process:

• Artwork creation: It typically takes up to 24 hours to create the artwork.
• Artwork approval: After the artwork is created, it will be sent to you for approval within 24-48 hours. The timeframe depends on how quickly you respond.
• Production: Once the artwork is approved, the production phase takes approximately 4-5 business days.
• Shipping: After production is complete, the shipping process takes around 8-12 business days.

Please note that these timeframes are provided as estimates and may vary slightly depending on specific circumstances.

A: We can do this. However, the price for 2-sides printed apparel will be raised $5.95 due to the raising of the base cost. Please pay for the extra cost here: https://kool-kool.com/product/extracost/  

What if I have a problem with my order?

At Kool-Kool we realize that for many people, creating custom products online may be new. With that in mind, we've rigorously tested our fulfillment systems and over time have developed the best balance of automation and human supervision. Customized goods are generally not accompanied by guarantees, but Kool-Kool is changing that: We deliver high-quality products - products that look just like what you created on our site - and we do so on time. If the custom products you receive differ materially from what you created at Kool-kool.com, if the goods are otherwise flawed, or broken, or not accessories included, then you will receive an exchange product(s) or a full refund, within 14-21 days of receiving your custom order.

1. Choose the product color/size/quantity
2. Click on "Customize Now" to start personalizing your products.
3. Upload Your Photo then wait till your photo is processing completely.
4. Check the Preview, if you're not satisfied with the preview, you can change the photo.
5. Add to cart, checkout, and complete the order.

• The previews are created by AI, in some cases, it doesn't work. Don't worry! just process the order, we'll make the artwork by ourselves, send the preview to you via email, then produce the product only when you approve the preview.
• Example:
  • Original photo:
  • 
  • Website preview:
  • 
  • Email Preview:
  • 

A: Yes, we can put anything on the t-shirts for you, as long as you have a photo.

• You can upload any photo you want to put on the products.
• The better quality of the photo, the better quality of the print.
• If you're not sure about the photo, please send us what you have and we'll check it out for you via E-mail address: [email protected]

• Here is the time frame :
  •  Artwork creating is within 24 hours.
  •  Artwork Approved is within 24-48 hours based on the response time from customers.
  •  Producing is within 4-5 business days.
  • Shipping is within 8-12 business days.

• Hawaiian Shirts, keychains, Ornaments, and Flags are printed on both sides by default, you don't need to do anything else when ordering. For other products, the extra cost is $5.99. Here is the way:
  1. Write us a note when ordering then complete the order.
  2. Pay for the extra cost here (Choose "2-sides printed option") https://kool-kool.com/product/extracost/
  3. Receive proofs within 24-48 hours by email.
  4. Approve the proofs, then wait about 2-3 weeks to receive the items.

• If the custom products you receive differ materially from what you created at Kool-kool.com,
• If the goods are otherwise flawed, or broken, or not accessories included, then you will receive an exchange product(s) or a full refund, within 14-21 days of receiving your custom order.