How It Works
How does the process work:
- You take a pic of your car (bike/truck/dog/…).
- You upload your photo.
- You place the order.
- We customize your photos into the design.
- We make the items.
- We ship the items to your shipping address.
Q: Why can’t I see the preview of the product?
A: Your photo won’t appear on the product preview because we need time to turn your photo (Raw material) into a Finished product, this process needs hours to be done.
Note: Entire the background will be removed, only your Bike/Car/Truck/Pet.. will be kept.
Q: Can you do any bike or car? I have Canam spyder and a 1979 Chevrolet Camaro.
A: Yes, we can put anything on the t-shirts for you, as long as you have a photo.
- Domestic: $4.95 / item, $3 from the second item.
- International: $6.95 / item, $5.5 from the second item.
- Artwork creating is within 24 hours.
- Artwork Approved time is within 24-48 hours based on the response time from customers.
- Producing time is within 2-3 business days.
- Shipping time :
- Domestic: 10-15 business days.
- International: 17-21 business days.
Q: I want to put the print on both sides of the t-shirt, How can I do this?
A: We can do this, Please send your requirements to our email address at [email protected] We will guide you on how to order.
Note: the price for 2-sides printed apparel will be raised $5.95 due to the raising of the base cost.
Q : What if I have a problem with my order?
What if I have a problem with my order?
At Kool-Kool we realize that for many people, creating custom products online may be new. With that in mind, we’ve rigorously tested our fulfillment systems and over time have developed the best balance of automation and human supervision.
Customized goods are generally not accompanied by guarantees, but Kool-Kool is changing that: We deliver high-quality products – products that look just like what you created on our site – and we do so on time.
If the custom products you receive differ materially from what you created at Kool-kool.com, if the goods are otherwise flawed, or broken, or not accessories included, then you will receive an exchange product(s) or a full refund, within 14-21 days of receiving your custom order.