Description
Frequently Asked Questions
- Step 1: Click the "Upload Photo" button to upload your photo, Select the desired style, color, size, and quantity, and then click "Add to Cart".
- Step 2: Review the items in your cart, proceed to checkout, and fill in your shipping information and payment details.
- Step 3: Receive the proof within 48 hours by email (inbox/junk box), if you don't like it, you can change the photo, require fixing or receive a full refund.
- Step 4: Approve the proof(s) and wait about 10-20 days to receive the item(s).
Since we create the artwork manually instead of using AI (robot), it takes several hours to complete. As a result, your photo won't be visible on the product page at the moment. However, within 24-48 hours after the order placed, we will send you a proof via email (inbox/junk box) for your review.
If you are not satisfied with it, you have the option to change the photo, request adjustments to the artwork, or receive a full refund.
A: Yes, we can print anything on a t-shirt, as long as you have a photo.
- You have the freedom to upload any photo you desire to be printed on our products.
- It is worth noting that the print quality improves with higher-quality photos.
- If you are uncertain about the photo's suitability, please send it to us, and we will gladly assess it for you. You can reach us via email at [email protected].
Here is the timeframe for each stage of the process:
- Artwork creation: It typically takes up to 24 hours to create the artwork.
- Artwork approval: After the artwork is created, it will be sent to you for approval within 24-48 hours. The timeframe depends on how quickly you respond.
- Production: Once the artwork is approved, the production phase takes approximately 4-5 business days.
- Shipping: After production is complete, the shipping process takes around 8-12 business days.
A: We can do this. You just need to choose "Print on both sides" option ($6 extra cost)
What if I have a problem with my order?
At Kool-Kool we realize that for many people, creating custom products online may be new. With that in mind, we've rigorously tested our fulfillment systems and over time have developed the best balance of automation and human supervision. Customized goods are generally not accompanied by guarantees, but Kool-Kool is changing that: We deliver high-quality products - products that look just like what you created on our site - and we do so on time. If the custom products you receive differ materially from what you created at Kool-kool.com, if the goods are otherwise flawed, or broken, or not accessories included, then you will receive an exchange product(s) or a full refund, within 14-21 days of receiving your custom order.
A: You do not need to remove the background using AI software before uploading, as the edge quality is often poor.
At Kool-Kool, we take great pride in having our professional designers—who have decades of experience—remove the background manually by hand. This ensures the quality of the cutout is far superior to any automated AI software.
A: Yes, our shirts follow standard US sizing. However, we highly recommend double-checking the Size Chart attached in the product images and description sections.
If you receive a product that is smaller than the measurements listed in our size chart, we will send you a replacement for free. (Please note: A standard variance of about 1 inch compared to the size chart is normal).
A: All of our products are 100% printed and shipped from within the USA.
A: Yes, absolutely! You can simply enter your detailed requirements in the "Note To Design" box on the product page. We will note your request, incorporate it into the design, and send you a preview within 48 hours for your approval.
This Custom Flag is ready to send a message, it’s the perfect size and indoor/outdoor safe. The flag has 2 metal grommets for hanging. The single side design flag is printed onto a semi-transparent moisture wicking material.
Features:
- – Easy to Hang with 2 metal grommets
- – Perfect for Indoor and Outdoor use
- – Double Sides Printed
– Double Side Print
– Made in the USA with 100% Polyester and Metal Grommets
David Oconnor (verified owner) –
Nicely done folks
Jeff Benham (verified owner) –
I sent them a picture of my car. The final product turned out better than I was expecting. Highly recommend
pauline martin (verified owner) –
This is going to be a gift for Christmas. I am so impressed with it I can’t hardly wait for my son to receive it. GREAT value, quick shipping and personalized emails Definitely telling everyone to buy one!
Darlene DeBolt (verified owner) –
I will definitely be purchasing more in the future. The flag with my sons drag car on it turned out awesome and he loves it!
Robert Robert Rydelek (verified owner) –
Very nice doing business, completed in a timely manner , will definitely purchase again!
Melissa Davis (verified owner) –
My overall experience with this company has been great. They reached out to me because the photo wasn’t good enough and I got to send them a few options and they picked out which one was great. They’ve been great and communicating. They were shipping. I will recommend this site to anybody.
Kelly Mueller (verified owner) –
I love that you left the tire smoke from the burnout!!!! Looks awesome! Wish I could share a photo!
Scott Durham (verified owner) –
This is awesome. Will be purchasing other items in the future.
Tony Zuppo (verified owner) –
Very impressed on how big it was now good the picture is.
Paul Fogle (verified owner) –
The flag arrived pretty quickly and looks awesome. Good quality material and the car looks fantastic. I’ve bought 2 so far and will likely buy another.
Thanks!
Randy Mcfadden (verified owner) –
Great.. I wish u had other layouts cause I’d buy another one
Minerva Zuniga (verified owner) –
Super easy. Great customer service via email. My husband was super excited seeing his car on the flag.
William McGlumphy (verified owner) –
Had it made for a good friend he loved it thanks again!
Randy Cooksey (verified owner) –
Great quality and design
Richard Coppock (verified owner) –
Ordered a couple and they turned out perfect !! Highly recommend
Norman Crawley (verified owner) –
These guys are the best! Don’t be be hesitate to buy from theses guys not only is the product amazing but they answer their emails quickly and solve any issues promply.thank you kool- kool I just ordered 3 more flags!