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Problems Using a Credit Card with PayPal

Are you having problems using your credit or debit card with PayPal. We do understand how frustrating that can be. Generally, PayPal is problem free but from time to time issues do arise.

On occasion when users attempt to make a payment by using credit card without logging in to a PayPal account, PayPal will reject the credit card information and returns the following error message or something very similar:

The credit card you entered cannot be used for this payment. Please enter a different credit card number.

The issue is definitely confusing because the rejection might happen with credit card which was previously accepted and worked properly.

There are numerous reasons on why PayPal won’t let you use your credit card, displays the card rejected error or won’t show you the option to pay with a credit card. Some of the reasons we experienced with other customers are listed below.

PayPal Thinks You Are Logged In (Stored Cookies)

Sometimes PayPal thinks that you are signed into PayPal, and therefore won’t let you use your card. To get around this, clear the cache of your internet browser and try once more. If you don’t know how to clear your cache, here is a helpful resource. 


Credit Card Is Linked or Associated with a PayPal Account

Your credit card is already connected to an active PayPal account. If you had signed up for a PayPal account in the past using the same card you are trying to register with, you need to login to PayPal to continue. If you do not want to login, try using a different credit card.

Email Address Is Linked or Associated with a PayPal Account

Your email address is associated with an active PayPal account. As stated above, if you had signed up for a PayPal account in the past using the same email you are trying to register with, you need to login to PayPal to continue. If you do not want to login, use a different email address.

Credit Card Is Previously Used in PayPal Account or Assigned in Closed PayPal Account

PayPal remembers a credit card’s details even when it’s already been removed from the account. The information may also been remembered even if PayPal account which linked to the credit card is closed and deleted. In this case, try using another credit card, or assign the credit card to your PayPal account, and then pay while logged in.

PayPal Not Available In Your Country/Region

While PayPal is available in most regions, PayPal may not be available in your country. You can use the tool linked below to find out what services PayPal offers in your area.

PayPal Limit on Non-Member Credit Card Usage

According to a PayPal source, there is a limit based on the number of times, the amount of the transactions, the type of merchandise being sold that a credit card can be used within the system without having to verify ownership by opening an account. The restriction is for security and fraud protection purposes. You may have purchased items on PayPal before and the amount exceeds the cap which PayPal allots for individuals before they require you to register. To get around this, you can either use a new credit card, or sign up for a PayPal account. Remember, opening a PayPal account gives you added purchase protection so it’s beneficial to you as a consumer to do so. Using a verfied PayPal account for payments keeps you from having to share your credit card information with multiple shops/merchants.


Credit Card Is Not Confirmed in Your PayPal Account Settings

If you have created an account with PayPal and the credit card has been linked to an account, but not yet confirmed, try completing all credit card information such as Card Verification Number or Security Code, and confirm the card by entering the PayPal code shown on the credit card statement on special refundable charge by PayPal.

In all these cases we’re told the problem shouldn’t arise if you add the credit card to a PayPal account and use it as the funding source for transactions through the PayPal account. If none of these points apply to you you can call PayPal Customer service. Contact information is provided below

PayPal Customer Service: 1-888-221-1161 1-402-935-2050 (if calling from outside the U.S.) 4:00 AM to 10:00 PM Pacific Time Monday through Friday 6:00 AM to 8:00 PM Pacific Time Saturday and Sunday.

Payment FAQs
We accept all major credit cards, as well as easy checkout options through Paypal.

100% security guaranteed.

Return Policy
What is your returns and replacement policy?

Because our products are custom printed and unique to each Product, we only offer replacements on items that are materially flawed. If your order is defective, please file a claim with a photograph of the defective item sends to email [email protected]

Important note:
Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart in each product page. Just click on the Product Details link to find your best fit!

Order Modifications or Cancellation
After your order has been placed, you have 24 hours to contact our customer service and request order modifications or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified.

Damaged/Incorrect Order
At Kool-Kool.com, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case.

All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please contact us by email at [email protected]m and one of our helpful support staff will organise a reprint or a refund for you!

Order not received
If your item has not arrived within 30 days for apparel products and 45 days for pillows after having ordered, contact one of our heroes through our Contact Us page for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)

Please Contact Us before returning an item and always include your order number in the package with the returned item.

In most cases, we will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.

Please make sure that:
The product was purchased in the last 60 days
The product is unwashed, unworn and unused
The product itself or the printing is defective OR the final product is different than the one you ordered

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